Switch to TwentyFour in ‘24
You may have seen the announcement we made recently as part of our sponsorship of the 2024 “Doncaster, What’s Next?” Business Conference. Previously exclusive to Doncaster Chamber members, we are expanding our “Switch to TwentyFour in ‘24” campaign to all businesses, providing businesses with the opportunity to get 3 months FREE IT support when you switch to TwentyFour IT Services in 2024!
At TwentyFour IT Services, we are leading providers of IT Support, Managed Security Services and Cyber Security Solutions. We not only work with more than 100 businesses across the Doncaster region, but also many other businesses throughout the UK and internationally.
We understand that no two businesses are alike, not even those in the same industry, so why should your support be the same? We work with businesses to understand; who they are, how they operate, what solutions they use, what their pain points are, and what their growth plans are for the future of their business. By doing this, we can work with businesses to provide tailored solutions to suit their needs, while also providing industry-leading Cyber Security solutions to combat the cyber threats that businesses are facing.
Seamless Onboarding
We work with businesses to make the process of switching easy. Often, we hear from businesses that they are hesitant to move providers as there is “a lot of hassle” involved with liaising with both the old and new providers. With your authorisation, we can take a lot of these pains away, liaising directly with your old provider and other third parties to be able to provide as seamless and straightforward transition, handling many of the complexities in the background, reducing downtime, and ensuring that you have the products, services and solutions in place to continue to work effectively.
Enhancing Cyber Security
Cyber security threats are constantly evolving, with more than 560,000 new threats discovered globally every day. New reports (UK Gov) have found that cyber attacks on UK businesses more than tripled over the previous year, from 2.39 million in 2022, to 7.78 million in 2023, with half of UK businesses reporting that they had been the target of a cyber attack throughout last year. Despite all of this, only 31% of UK Businesses (and only 26% of UK Charities) undertook a Cyber Security Risk Assessment in 2023.
We recognise the drastic rise in cyber threats on UK businesses through our own reporting, paired with the increasing use of AI in Malware, Ransomware, Phishing, and other targeted cyber attacks. We increased our Baseline Cyber Defence level to combat these growing threats, ensuring that all of our partners have a strong foundation to keep their business protected from these threats. As cyber criminals adopt Artificial Intelligence, Large Language Models and Machine Learning solutions to improve the effectiveness of their attacks, businesses must improve the security solutions that they have in place, to be able to protect themselves from these growing cyber attacks.
Traditional anti-virus monitors for the signature of a virus against a central database of known threats to be able to block it. However, cyber actors are using these new AI-based tools to create polymorphic and metamorphic attacks with unique signatures for every new machine they infect. Thus, traditional anti-virus efforts are rendered effectively useless against modern threats. While statistics show that traditional anti-virus is only 30% effective against the latest threats, our own reporting shows that this number could actually be far lower.
We provide modern solutions to our clients, such as Managed Endpoint Detection and Response, paired with Application and Device Ringfencing, and Active Email Threat Protection (to name a few). We use AI and Machine Learning to combat these new AI-powered Powered Cyber Threats, proactively monitoring for unusual, suspicious, or malicious activity or intent, and blocking these attacks in their tracks.
Leading Support Levels
Whilst Cyber Defence is an essential consideration for all businesses, as threats continue to evolve, we understand that the day-to-day operation of your business is an essential part of your success. At TwentyFour IT, we are committed to providing best-in-class service and support to each and every one of our customers, and providing full transparency in our Customer Satisfaction (CSAT) scores and comments. We consistently average over 96% customer satisfaction scores, which we make public and visible live on our website. Just scroll to the bottom of this page to see our current score and some recent comments from our partners.
We are proud to highlight the brilliant work that our team put into every interaction with our customers, taking the time to understand their problems and queries, understand their pain points and work with them to resolve their issues in a timely manner. On occasions where we receive reviews that fall below the standards we set ourselves, these items are reviewed individually, and our senior management team works to understand what went wrong and how we can improve our processes to ensure that we can continue to improve our levels of service.
Continuing Advancements
At TwentyFour IT Services, we are committed to continuously innovating and advancing, pushing forward in an effort to provide industry leading services, solutions, and levels of support.
We would be nothing without our brilliant, skilled, knowledgeable, and experienced team members and we constantly strive to further their progression. Every team member is provided time each week to be able to further their skills, learn new platforms, and take exams for new certifications (or recertification). Upskilling and investing time into our team ensures that we can provide the best service possible for years to come. Our longest serving team member started as an apprentice 10 years ago and has progressed with us through that time, constantly learning new skills, and is now a part of our senior management team.
Always Innovating
We are constantly pushing ourselves to innovate, providing new tools and solutions to better support our customers. In 2023, we began work on our innovative new IT Support Chat Bot solution, trialling it with over 3 thousand users across our customer base, improving it, adding features, and ensuring that we could provide an industry leading solution that could improve our customer experience, speed up support times for common queries and provide automated resolutions without taking away from our signature personal support.
In 2024, we launched NEO, which is currently rolling out across our customer base. NEO provides our customers with an easy-to-use AI IT Support Chat Bot Solution which is located directly in Microsoft Teams. It exists within your business environment, understanding your unique business infrastructure, what your users have access to, what previous tickets you and your business have raised and much more. NEO is then able to use AI, Machine Learning and Automation tools to be able to work with our customers to resolve common issues, even working in the background to perform automated fixes.
Because NEO can understand natural language requests, users can interact with it by saying things such as, “Joe Smith can’t print to the accounts printer...” NEO can then reference that Joe Smith works in accounts and should have access to the printer, it can see Joe’s machine, see the printers on the network and see if there is a printer designated as an account's printer. It can then reference previous tickets to see if this is a common issue and what the fix was in that instance.
From all this information, it can then work with the user to provide a fix for their query. It can already work through many “Line Zero” user requests, such as problems with printing, file or folder access, password resets, new user setup, and more. It is also constantly evolving, with new automations and background fixes being added, which will provide users with more seamless support through AI, Machine Learning and Background Automations.
If for any reason NEO can’t help a user with their query, it can raise a support ticket or (depending on availability) pass a user directly through to our highly skilled support engineers to be able to assist with higher level queries which require their unique skill sets.
Driving Business Growth
At TwentyFour IT Services, we don’t stop at just providing support and security solutions, we work with businesses to understand their plans for the future. Where does your business want to be in 12 months? Two years? Five years? How would you like to see your business grow? By understanding these key goals for your business, we can work with you to put the right solutions in place to help you to achieve your goals.
Our account managers and senior team have regular meetings with every one of our customers to check in on how they are doing, if they have any upcoming projects, we can support them on, how we can improve our service, and much more. This personal approach to Business Support has helped clients evolve and grow, with one of our clients growing from 50 to more than 250 users across multiple sites throughout the UK.
3 Months FREE IT Support
We are giving businesses that switch to TwentyFour In ‘24 the opportunity to get 3 Months FREE IT Support when they switch their IT and Cyber Security services to us in 2024.
This offer underlines the confidence we have in our support and services, paired with our dedication to customer satisfaction, and our commitment to provide best-in-class services at a competitive price. If your business has been on the fence about moving providers, we can work with you to alleviate those worries.
Please Note: This offer applies to IT support, does not include the cost of software or product licences, and is subject to fair usage up to the first 50 users (flexible upon inquiry).
Apply Now
To speak with us about switching to TwentyFour in ‘24 and enquire about our 3 Months FREE IT Support offer, fill out the form below and we will be in touch with you promptly.